Terms & Conditions

1. Agreement

By accessing or using Frozik, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should stop using the website and services.

2. Account

When creating an account, you agree to provide accurate, complete, and up-to-date information. You are responsible for keeping your login credentials secure and for all activities that occur under your account. If you suspect unauthorized use of your account, you should notify us as soon as possible.

3. Orders & payments

• All orders are subject to availability and final confirmation by us. We may cancel or refuse any order where necessary, including in cases of suspected fraud or incorrect pricing.
• Prices, discounts, and offers may change at any time without prior notice, but changes will not affect orders that have already been confirmed.
• Payments are accepted only through the secure methods displayed at checkout. By submitting payment details, you confirm that you are authorised to use the chosen payment method.

4. Shipping & delivery

Estimated delivery dates are provided for your convenience and are not guaranteed. Delays can occur due to logistics, weather, or other factors beyond our control. We will make reasonable efforts to keep you informed and to support you if any issues arise with your delivery.

5. Returns & refunds

Our returns and refunds policy may vary depending on the product type, condition, and reason for return. Detailed information is provided in the returns/support section of the app or website. Please review those conditions carefully before initiating a return, and contact us if you have any questions.

6. Acceptable use

You agree not to use the website or services for any unlawful, abusive, or harmful activity. Any attempt to interfere with the proper working of the platform, including hacking, introducing malicious code, overloading systems, or scraping data without permission, is strictly prohibited.

7. Limitation of liability

While we take reasonable care in operating the platform, Frozik will not be liable for any indirect, incidental, or consequential losses arising from the use of our website or services, except where such limitation is not permitted by applicable law.

8. Changes to terms

We may update these Terms & Conditions from time to time. Any changes will be effective when posted on the website. Your continued use of the website after changes are published will be taken as your acceptance of the updated terms.

9. Contact

If you have any questions about these Terms & Conditions or how they apply to you, you can contact us at:

contact.frozik@gmail.com