Privacy Policy

1. Overview

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you browse or shop on Frozik.

2. Information we collect

• Account details (such as your name and email address).
• Contact and shipping information (such as phone number and delivery address).
• Order information, including items purchased, amounts, and order history.
• Usage information, such as pages visited, actions taken, and basic device and browser information.

3. How we use your information

• To process and deliver your orders, including order confirmation and shipping updates.
• To manage your account, preferences, and saved information (such as addresses and wishlist items).
• To provide customer support and respond to your questions, requests, or complaints.
• To improve our website, products, and overall shopping experience, including personalization and recommendations.
• To comply with legal obligations and protect our platform against fraud and misuse.

4. Cookies & tracking

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how you use the website. You can control or disable cookies from your browser settings, but some features of the website may not function correctly if you do so.

5. Data sharing

We do not sell your personal data. We may share limited information with trusted third-party service providers, such as payment processors, delivery partners, and analytics providers, strictly for the purpose of operating our services and fulfilling your orders.

6. Data security

We apply reasonable technical and organizational measures to help protect your personal data from unauthorized access, loss, or misuse. However, no system can be guaranteed to be 100% secure, so we cannot promise absolute security.

7. Data retention

We keep your personal information for as long as it is necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we aim to delete or anonymise it securely.

8. Your rights

Depending on your local laws, you may have certain rights in relation to your personal data, such as the right to access, update, or delete your information. You can manage many of these details directly from your account settings, or you can contact us for assistance.

9. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Last updated" date at the top of this page.

10. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

contact.frozik@gmail.com